Terms & Liability
PC Problems, LLC – Terms & Liability Agreement
Last updated: September 12, 2024
PC Problems, LLC provides technology, computer, networking, and cybersecurity services to residential and business clients.
By requesting, approving, or paying for any service, you acknowledge and agree to the following terms.
1. Services Provided “As Is”
All services are provided “AS IS” and “AS AVAILABLE.” PC Problems, LLC makes no warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, or guarantee of uninterrupted operation or results.
2. Limitation of Liability
To the fullest extent permitted by law, PC Problems, LLC shall not be liable for any indirect, incidental, consequential, or special damages, including loss of data, revenue, or business opportunities, regardless of cause.
Total liability for any claim shall not exceed the amount paid by the Client to PC Problems, LLC for services during the twelve (12) months preceding the claim.
3. No Guarantee of Security
Cybersecurity services reduce risk but cannot guarantee total protection. The Client remains responsible for maintaining appropriate cyber-insurance coverage and implementing all recommended safeguards.
4. Client Responsibilities
The Client agrees to maintain strong passwords, multi-factor authentication, regular user training, and compliance with reasonable security recommendations. Failure to do so may void any related service guarantees or support obligations.
5. Third-Party Vendor Disclaimer
PC Problems, LLC is not responsible for failures, outages, or breaches caused by third-party products or services, including but not limited to Microsoft 365, Guardz, Intermedia, internet service providers, or cloud platforms.
6. Hold-Harmless – Backup & Data Loss
PC Problems, LLC provides data-backup services on a best-effort basis using industry-standard tools and practices.
However, no backup system is guaranteed to be error-free or immune from failure, corruption, or inaccessibility.
The Client acknowledges and agrees that it is solely responsible for verifying the success of backups, maintaining redundant copies of critical data, and confirming that backup schedules and retention periods meet its operational and compliance needs.
PC Problems, LLC shall not be liable for any data loss, corruption, or business interruption, whether or not backup services are provided, and regardless of cause, including hardware or software failure, network interruption, ransomware, user error, or third-party platform failure.
If the Client declines, discontinues, or fails to monitor backup services, the Client further agrees to indemnify, defend, and hold harmless PC Problems, LLC, its officers, employees, and agents from any and all related claims, damages, or expenses (including reasonable attorney’s fees).
7. Data Ownership & Indemnity
All data remains the property and responsibility of the Client. The Client shall indemnify PC Problems, LLC against any claim or liability related to the content, use, or disclosure of the Client’s data.
8. Drop-Off Repair Policy
Repair Policy
• Jobs expected to exceed three (3) total labor hours are considered “too expensive to fix.” PC Problems, LLC will contact the customer before continuing any additional work.
• Most carry-in jobs require one (1) to two (2) total hours. Please allow two to three (2–3) business days for completion.
• A minimum one-hour service charge applies to all repairs.
Data & Liability
• Customers are responsible for backing up all important data before drop-off.
• PC Problems, LLC is not responsible for any data loss or hardware failure that occurs during or after service.
• PC Problems, LLC is not liable for devices or components that fail, become unstable, or cease functioning following diagnosis, cleaning, adjustment, or repair.
• Devices left more than thirty (30) days after completion may be recycled or disposed of.
Customer Responsibility
• By signing or submitting a device for service, the customer acknowledges these terms and authorizes PC Problems, LLC to perform diagnostic and repair work as described.
9. On-Site & Residential Service Policy
• A one-hour minimum applies to all on-site or remote visits.
• Service is billed in 15-minute increments after the first hour.
• PC Problems, LLC is not responsible for data loss, configuration changes, or equipment failure occurring during or after service.
• Customers are responsible for maintaining backups and security credentials prior to service.
• Work performed without a managed-service agreement is provided on a “best-effort” basis and does not include ongoing monitoring or warranty of results.
10. Remote Support Policy
• Remote sessions are performed only with the customer’s consent, initiated by invitation or authorization from the customer.
• The customer understands and accepts that remote work may involve system access, software installation, configuration changes, or file modification necessary to resolve the issue.
• PC Problems, LLC is not responsible for data loss, program corruption, or system instability that may occur during or after remote service.
• Customers are responsible for ensuring adequate data backups prior to any remote session.
• Remote support is provided on a “best-effort” basis for non-contracted clients and does not include ongoing monitoring or guaranteed resolution.
• By requesting or accepting remote assistance, the customer acknowledges and agrees to these terms.
11. VoIP & Intermedia Partner Services Policy
• PC Problems, LLC is an authorized Advisor for Intermedia VoIP and unified communications services. All VoIP billing, call routing, and carrier management are handled directly between Intermedia and the customer.
• PC Problems, LLC assists with account setup, configuration, network adjustments, and hardware installation but does not operate, monitor, or control the Intermedia platform or any underlying telecommunications infrastructure.
• PC Problems, LLC is not responsible for service outages, call quality issues, hardware malfunctions, loss of connectivity, or 911/emergency service failures caused by third-party carriers, internet providers, power interruptions, or customer network conditions.
• Customers are responsible for maintaining reliable internet service, power, and properly configured network equipment to support VoIP functionality.
• All Intermedia services are subject to Intermedia’s own Terms of Service and Service Level Agreements (SLA), available at https://www.intermedia.com/legal.
12. Video Surveillance & Recording Systems Policy
• PC Problems, LLC installs and supports video surveillance systems for residential and business clients. These systems are provided and configured according to the customer’s requirements and equipment capabilities.
• PC Problems, LLC is not responsible for ongoing monitoring, footage retention, camera performance, or compliance with local, state, or federal recording laws. The customer is solely responsible for ensuring that camera placement, use, and data storage comply with applicable privacy and recording regulations.
• PC Problems, LLC does not warrant that any video, image, or audio recording will be properly captured, stored, or retrievable at any specific time.
• Equipment warranties, software licensing, and cloud service uptime are governed by the respective manufacturer or vendor terms.
• PC Problems, LLC shall not be held liable for loss of recorded footage, equipment malfunction, power interruption, or any failure of the surveillance system to record or transmit data.
• Customers are encouraged to maintain backup power, secure network access, and verify proper recording functionality regularly.
13. General Technology, Hardware & Installation Disclaimer
• PC Problems, LLC provides installation, setup, and configuration services for various technology systems, including but not limited to computers, networking equipment, Wi-Fi mesh systems, televisions, audio/video devices, smart-home components, and related electronics.
• These services are performed on a best-effort basis according to manufacturer guidelines and client requirements. PC Problems, LLC does not warrant the performance, compatibility, or longevity of any third-party equipment or software once installed.
• PC Problems, LLC shall not be liable for damage to property, devices, or data resulting from electrical faults, environmental conditions, user modifications, manufacturer defects, or interactions with other networked systems.
• Equipment warranties, firmware updates, and manufacturer support remain the responsibility of the product vendor and the customer.
• Customers are responsible for maintaining surge protection, adequate ventilation, proper cabling, and safe mounting environments for all installed devices.
• All technology installations and integrations are performed at the customer’s request and risk. Continued operation and maintenance of installed equipment are the sole responsibility of the customer unless covered by a separate managed-service agreement.
14. Electronic Recycling Policy
• PC Problems, LLC accepts computers and related electronics for recycling as a free community service. Items are collected, stored, and transferred to a certified recycling partner for proper disposal.
• PC Problems, LLC does not resell, reuse, or refurbish dropped-off items unless explicitly authorized in writing by the customer.
• All items are accepted as-is and become the property of PC Problems, LLC at the time of drop-off. Devices or components are not returnable once left for recycling.
• Customers are solely responsible for removing or securely erasing any personal or confidential data before drop-off. PC Problems, LLC does not guarantee or provide data destruction services unless specifically arranged and billed as a separate service.
• PC Problems, LLC assumes no liability for the loss, exposure, or recovery of data on recycled equipment, nor for any environmental or legal obligations associated with the original ownership of the device.
• All recycling services are provided voluntarily and without compensation to either party.
Acknowledgment
By requesting, authorizing, or paying for any service or dropping off any device, the Client acknowledges that they have read, understood, and agree to the PC Problems, LLC Terms & Liability Agreement.
We may update our Terms & Liability agreement from time to time. We will notify you of any changes by posting the new Terms & Liability agreement on this page.
You are advised to review this Terms & Liability agreement periodically for any changes. Changes to this Terms & Liability agreement are effective when they are posted on this page.