Easy Quote Builder
VoIP Phone Systems
Your Name (required):
Your Email (required):
Phone Number (required):
Please describe in detail the problems you are having with your computer (required):
****** Please PRINT this page for your reference ********
****** Please read then click SUBMIT at the bottom ********
When you click Submit, our technicians will be alerted that you requested Remote Support.
You will also be prompted to download a file called “RemoteHelp.exe”
Please download and install the RemoteHelp.exe file. This software allows us access to your computer.
When prompted for Machine Name type your Full Name.
Once installed you should see a green circular icon located in the lower right corner.
Please change your power settings in Windows so your computer doesn’t go into sleep mode:
Click Start, Control Panel, Power Options, Change Plan Settings, Change Stand-by to “Never”
Restart your computer to complete the installation.
Only PC Problems technicians will work on your computer.
Our remote support software will be removed once the issue is complete.
If you would like us to provide this Remote Support service to you 24/7/365 we have inexpensive monthly plans.
Visit our HelpDesk service page on our website for complete details and rate plans.
We will call or email you before we start the remote support session.
If you are not available, we will attempt to fix the issue, if your computer is on and we can access it remotely.
During the remote session you will see a message on your computer stating:
“A PC Problems technician is working on this computer”
(we do this so you are not alarmed when you see the mouse moving)
If you need to contact us, please call 973-377-7711 or email: Carmen@pcproblems.com
We thank you for using our Remote Support services and look forward in solving your PC Problem!
The Technical Staff at PC Problems
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