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In business for over 20 years, Carmen DeRosa and his team at PC Problems have built a valued and dependable reputation among local residents, small businesses and companies throughout the region. Pc Problems is the “go to” source for people for computer advice, service and sales.
While he could have opened his business in any town, for DeRosa, “there’s no place for me to own a business that would be as good as being in Madison.” A longtime resident, DeRosa grew up in Madison, where most of his family is from — and still resides, and DeRosa, himself, lives in town.
Originally located on Kings Road, PC Problems transitioned to 50 Main Street in December of 2009, taking on a large renovation project in what was recently a fire-damaged location. DeRosa emphasizes that Madison’s active downtown district is a feature that he values tremendously as a business owner.
Wanting to give back to the town and seeing the ever-growing environmental waste created by out-of-date electronics, DeRosa contracted with the borough in 2009 to become the town’s first year-round available electronic recycling drop-off center. DeRosa, who works with computers every day, understands the importance of electronic recycling, “Unfortunately, computers and other technology devices eventually wear out. Offering to be a responsible solution for the recycling of this equipment is really important to me.”
This cooperative effort with the Madison Environmental Commission allows residents to drop off recyclable electronic items at any time during the store’s regular business hours. DeRosa has collected all sorts of item, including VCR’s, speakers, stereo equipment, computers and computer-related equipment, fax machines, scanners, printers, TV’s, copy machines, cellular phones and other wireless devices. “We assist with collecting about 50,000 pounds of recycled computers and electronics every year.”
Combined with an enduring commitment to serving the community as a local business, and as the electronic recycling drop-off center for the area, PC Problems was honored with the “Merchant of the Month” award for June 2012.
Located at 50 Main Street, PC Problems provides three service options to its customers, allowing customers to choose what type of service works best for them. The most traditional service is the carry-in of a customer’s computer for evaluation and service. The second option is to schedule an on-site appointment where one of PC Problem’s technicians travels to the customer’s home or business. The third and newest service offered is what has been causing a buzz with customers – PC Problem’s HelpDesk services.
As Carmen DeRosa explains, “Our HelpDesk service allows us to manage your computer remotely, from scheduling on-site and off-site backups, running Windows updates, auditing hard or software issues, to running a complete Antivirus solution.” The HelpDesk system uses seamless remote desktop controls, which allows PC Problems to assist customers with ease and without interference in the usage of their computers.”
Contributing to the store’s distinguished services and its large inventory of the most common PC devices, PC Problems has direct relationships with vendors like Dell, HP and IMB. Having parts and equipment on hand, and quickly obtaining them from major warehouse vendors, PC Problems can address computer repair situations rapidly and efficiently.
Convenient, year-round electronic recycling is now a reality for Madison residents and local businesses, thanks to a cooperative effort between the Madison Environmental Commission and local merchant PC Problems, who has agreed to act as a local “drop-off site” for recyclable electronic items within the community.
“The Commission talked about various ways to offer electronic recycling to the community. Partnering with PC Problems offers the easiest and most convenient option to the residents, which in turn, will hopefully translate into more recycling and less items in the waste stream,” stated Jim Greene, Environmental Commission Chair.
Carmen DeRosa, owner of PC Problems, welcomed the opportunity to help implement this program, allowing community members to drop off their recyclable electronic items at his conveniently located store.
Although electronic recycling was not previously year-round in Madison, local community groups actively supported the movement. Last year, the Boy Scouts, organized a two-day electronic recycling drive, and later approached Greene with the possibility of arranging a permanent electronic recycling program.
“It was very important for us to know where the electronics were going,” said Madison Environmental Commissioner, Tom Haralampoudis. “We wanted to make sure the items were recycled in the most environmentally sensitive way possible, and not just shipped off and dumped somewhere else.”
With that in mind, the Borough of Madison contracted with eRevival LLC of Montvale, NJ, the same company that partnered with the Boy Scouts’ drives last year, to provide the recycling container. According to the eRevival website, unlike other electronics and recycling companies, who deal only with computer recycling, eRevival uniquely offers a “full spectrum of disposal of all kinds of electronic items.”
The special container for recyclable items, located at the Department of Public Works facility on John Ave., is accessible to PC Problems due to a formal agreement signed between PC Problems and the Borough Council. While the recycling service is free of charge, those that use the recycling service are encouraged to make a donation to the Madison Environmental Commission.
Local residents and businesses can drop off their electronic recycling hours at the PC Problems store at 50 Main Street, Monday through Friday, 9 a.m. – 5 p.m. and Saturday 9 a.m. – 3 p.m.
Recyclable electronic items that can be dropped off include VCR’s, speakers, stereo equipment, computers and computer-related equipment, fax machines, scanners, printers, TV’s, copy machines, cellular phones and other wireless devices. More information including a complete list of recyclable items can be found at www.ILoveMadisonNJ.org. This list is also available at PC Problems and on Rosenet.org.
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